Enqueue Create Ticket

Enqueue create ticket

POST/tickets/enqueue

Use it in a workflow

Add a step and choose the Intercom connector.
Pick the Enqueue Create Ticket action (under Tickets).
Fill in the fields below, then reference the result from later steps as {{enqueueCreateTicket.response.data}}.

Request

Headers

Intercom-Versionstring

Intercom API version.</br>By default, it's equal to the version set in the app package.

One of1.01.11.21.31.42.02.12.22.32.42.52.62.72.82.92.102.112.122.132.142.152.16Default "2.16"

Request body

Enter the body as JSON in the step's Body field.

skip_notificationsboolean

Option to disable notifications when a Ticket is created.

json

{
  "skip_notifications": true
}

Response

Returns 200 with an object. Read it in later steps with {{enqueueCreateTicket.response.data.<field>}}.

typestring

The type of the object

One ofjob

idstring

The id of the job that's currently being processed or has completed.

urlstring

API endpoint URL to check the job status.

statusstring

The status of the job execution.

One ofpendingsuccessfailed

resource_typestring

The type of resource created during job execution.

resource_idstring

The id of the resource created during job execution (e.g. ticket id)

resource_urlstring

The url of the resource created during job exeuction. Use this url to fetch the resource.

json

{
  "id": 20,
  "type": "job",
  "url": "https://api.intercom.io/jobs/status/20",
  "status": "pending",
  "resource_type": "ticket",
  "resource_id": 123,
  "resource_url": "http://api.intercom.io/tickets/123"
}

Need more? See the Intercom guide for connection setup and behaviour shared by every action.

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