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Delete Ticket

Delete a ticket

DELETE/tickets/{ticket_id}

Use it in a workflow

  1. Add a step and choose the Intercom connector.
  2. Pick the Delete Ticket action (under Tickets).
  3. Fill in the fields below, then reference the result from later steps as {{deleteTicket.response.data}}.

Request

Path parameters

ticket_idstringrequired

The unique identifier for the ticket which is given by Intercom. {% admonition type="info" name="Not the Inbox ticket ID" %} This is the internal `id` field from the API response, not the `ticket_id` displayed in the Intercom Inbox (e.g., #12345). Use the `id` value from the ticket object returned by the API. {% /admonition %}

Headers

Intercom-Versionstring

Intercom API version.</br>By default, it's equal to the version set in the app package.

One of1.01.11.21.31.42.02.12.22.32.42.52.62.72.82.92.102.112.122.132.142.152.16Default "2.16"

Response

Returns 200 with an object. Read it in later steps with {{deleteTicket.response.data.<field>}}.

idstring

The unique identifier for the ticket.

objectstring

always ticket

One ofticket

deletedboolean

Whether the ticket is deleted or not.

json
{
  "id": "5ba682d23d7cf92bef87bfd4",
  "object": "ticket",
  "deleted": true
}

Need more? See the Intercom guide for connection setup and behaviour shared by every action.