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PUT Cancel Subscription

Cancel a subscription

PUT/v1/subscriptions/{subscription-key}/cancel

Use it in a workflow

  1. Add a step and choose the Zuora connector.
  2. Pick the PUT Cancel Subscription action (under Zuora).
  3. Fill in the fields below, then reference the result from later steps as {{putCancelSubscription.response.data}}.

Request

Path parameters

subscription-keystringrequired

Subscription number or ID. Subscription status must be `Active`.

Headers

Accept-Encodingstring

Include the `Accept-Encoding: gzip` header to compress responses as a gzipped file. It can significantly reduce the bandwidth required for a response. If specified, Zuora automatically compresses responses that contain over 1000 bytes of data, and the response contains a `Content-Encoding` header with the compression algorithm so that your client can decompress it.

Content-Encodingstring

Include the `Content-Encoding: gzip` header to compress a request. With this header specified, you should upload a gzipped file for the request payload instead of sending the JSON payload.

Zuora-Track-Idstring

A custom identifier for tracing the API call. If you set a value for this header, Zuora returns the same value in the response headers. This header enables you to associate your system process identifiers with Zuora API calls, to assist with troubleshooting in the event of an issue. The value of this field must use the US-ASCII character set and must not include any of the following characters: colon (`:`), semicolon (`;`), double quote (`"`), and quote (`'`).

Zuora-Entity-Idsstring

An entity ID. If you have [Zuora Multi-entity](https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/Multi-entity) enabled and the OAuth token is valid for more than one entity, you must use this header to specify which entity to perform the operation in. If the OAuth token is only valid for a single entity, or you do not have Zuora Multi-entity enabled, you should not set this header.

Zuora-Org-Idsstring

Comma separated IDs. If you have <a href="https://docs.zuora.com/en/zuora-platform/organization-and-entity-management/multi-org/overview-of-multi-org" target="_blank">Zuora Multi-Org</a> enabled, you can use this header to specify which orgs to perform the operation in. If you do not have Zuora Multi-Org enabled, you should not set this header. The IDs must be a sub-set of the user's accessible orgs. If you specify an org that the user does not have access to, the operation fails. This header is important in Multi-Org (MO) setups because it defines the organization context under which the API should operate—mainly used for read access or data visibility filtering. If the header is not set, the operation is performed in scope of the user's accessible orgs.

Zuora-Versionstring

The minor API version. For a list of available minor versions, see [API upgrades](https://developer.zuora.com/v1-api-reference/api-upgrades/).

Request body

Enter the body as JSON in the step's Body field.

applicationOrderarray<string>

The priority order to apply credit memos and/or unapplied payments to an invoice. Possible item values are: `CreditMemo`, `UnappliedPayment`. **Note:** - This field is valid only if the `applyCredit` field is set to `true`. - If no value is specified for this field, the default priority order is used, ["CreditMemo", "UnappliedPayment"], to apply credit memos first and then apply unapplied payments. - If only one item is specified, only the items of the spedified type are applied to invoices. For example, if the value is `["CreditMemo"]`, only credit memos are used to apply to invoices.

applyCreditboolean

If the value is true, the credit memo or unapplied payment on the order account will be automatically applied to the invoices generated by this order. The credit memo generated by this order will not be automatically applied to any invoices. **Note:** This field is only available if you have [Invoice Settlement](https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/Invoice_Settlement) enabled. The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to enable Invoice Settlement, see [Invoice Settlement Enablement and Checklist Guide](https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/Invoice_Settlement/Invoice_Settlement_Migration_Checklist_and_Guide) for more information.

applyCreditBalanceboolean

Whether to automatically apply a credit balance to an invoice. If the value is `true`, the credit balance is applied to the invoice. If the value is `false`, no action is taken. To view the credit balance adjustment, retrieve the details of the invoice using the Get Invoices method. Prerequisite: `invoice` must be `true`. **Note:** - If you are using the field `invoiceCollect` rather than the field `invoice`, the `invoiceCollect` value must be `true`. - This field is deprecated if you have the Invoice Settlement feature enabled.

bookingDatestring (date)

The booking date that you want to set for the amendment contract when you cancel the subscription. The default value is the current date when you make the API call.

cancellationEffectiveDatestring (date)

Date the cancellation takes effect, in the format yyyy-mm-dd. Use only if `cancellationPolicy` is `SpecificDate`. Should not be earlier than the subscription contract-effective date, later than the subscription term-end date, or within a period for which the customer has been invoiced.

cancellationPolicystringrequired

Cancellation method. Possible values are: `EndOfCurrentTerm`, `EndOfLastInvoicePeriod`, `SpecificDate`. If using `SpecificDate`, the `cancellationEffectiveDate` field is required.

collectboolean

Collects an automatic payment for a subscription. The collection generated in this operation is only for this subscription, not for the entire customer account. If the value is `true`, the automatic payment is collected. If the value is `false`, no action is taken. Prerequisite: The `invoice` or `runBilling` field must be `true`. **Note**: This field is available only if you are on the latest Zuora API version, or you set the `Zuora-Version` request header to `196.0` or [a later available version](https://developer.zuora.com/v1-api-reference/api-versions/#minor-version).

Default false

contractEffectiveDatestring (date)

The date when the customer notifies you that they want to cancel their subscription.

creditMemoReasonCodestring

A code identifying the reason for the credit memo transaction that is generated by the request. The value must be an existing reason code. If you do not pass the field or pass the field with empty value, Zuora uses the default reason code.

documentDatestring (date)

The date of the billing document, in `yyyy-mm-dd` format. It represents the invoice date for invoices, credit memo date for credit memos, and debit memo date for debit memos. - If this field is specified, the specified date is used as the billing document date. - If this field is not specified, the date specified in the `targetDate` is used as the billing document date.

orderDatestring (date)

The date when the order is signed. If no additinal contractEffectiveDate is provided, this order will use this order date as the contract effective date. This field must be in the `yyyy-mm-dd` format. This field is required for Orders customers only, not applicable to Orders Harmonization customers.

runBillingboolean

Creates an invoice for a subscription. If you have the Invoice Settlement feature enabled, a credit memo might also be created based on the [invoice and credit memo generation rule](https://knowledgecenter.zuora.com/CB_Billing/Invoice_Settlement/Credit_and_Debit_Memos/Rules_for_Generating_Invoices_and_Credit_Memos). The billing documents generated in this operation is only for this subscription, not for the entire customer account. Possible values: - `true`: An invoice is created. If you have the Invoice Settlement feature enabled, a credit memo might also be created. - `false`: No invoice is created. **Note**: This field is available only if you are on the latest Zuora API version, or you set the `Zuora-Version` request header to `211.0` or [a later available version](https://developer.zuora.com/v1-api-reference/api-versions/#minor-version).

Default false

targetDatestring (date)

Date through which to calculate charges if an invoice or a credit memo is generated, as yyyy-mm-dd. Default is current date. **Note**: - This field is available only if you are on the latest Zuora API version, or you set the `Zuora-Version` request header to `211.0` or [a later available version](https://developer.zuora.com/v1-api-reference/api-versions/#minor-version). - The credit memo is only available if you have the Invoice Settlement feature enabled.

json
{
  "cancellationPolicy": "string",
  "applicationOrder": [
    "string"
  ],
  "applyCredit": false,
  "applyCreditBalance": false,
  "bookingDate": "2025-01-01",
  "cancellationEffectiveDate": "2025-01-01",
  "collect": false,
  "contractEffectiveDate": "2025-01-01",
  "creditMemoReasonCode": "string",
  "documentDate": "2025-01-01",
  "orderDate": "2025-01-01",
  "runBilling": false
}

Response

Returns 200 with an object. Read it in later steps with {{putCancelSubscription.response.data.<field>}}.

cancelledDatestring (date)

The date that the subscription was canceled. This field is available in the Orders Harmonization tenants and the Subscribe and Amend tenants. This field is not available in the Orders tenants. For more information, see <a href="https://knowledgecenter.zuora.com/Zuora_Billing/Manage_subscription_transactions/Common_subscription_information/AA_Overview_of_Subscriptions" target="_blank">Identify your tenant type for managing subscriptions</a>.

creditMemoIdstring

The credit memo ID, if a credit memo is generated during the subscription process. **Note:** This container is only available if you set the Zuora REST API minor version to 207.0 or later [available versions](https://developer.zuora.com/api-references/api/overview/#section/API-Versions/Minor-Version) in the request header, and you have [Invoice Settlement](https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/Invoice_Settlement) enabled. The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to enable Invoice Settlement, see [Invoice Settlement Enablement and Checklist Guide](https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/Invoice_Settlement/Invoice_Settlement_Migration_Checklist_and_Guide) for more information.

invoiceIdstring

ID of the invoice, if one is generated.

paidAmountnumber

Amount paid.

paymentIdstring

ID of the payment, if a payment is collected.

subscriptionIdstring

The subscription ID.

successboolean

Returns `true` if the request was processed successfully.

totalDeltaMrrnumber

Change in the subscription monthly recurring revenue as a result of the update.

totalDeltaTcvnumber

Change in the total contracted value of the subscription as a result of the update.

json
{
  "cancelledDate": "2025-01-01",
  "creditMemoId": "string",
  "invoiceId": "string",
  "paidAmount": 0,
  "paymentId": "string",
  "subscriptionId": "string",
  "success": false,
  "totalDeltaMrr": 0,
  "totalDeltaTcv": 0
}

Need more? See the Zuora guide for connection setup and behaviour shared by every action.

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