Ticket Related Information

GET/api/v2/tickets/{ticket_id}/related

Use it in a workflow

Add a step and choose the Zendesk connector.
Pick the Ticket Related Information action (under Tickets).
Fill in the fields below, then reference the result from later steps as {{ticketRelatedInformation.response.data}}.

Request

Path parameters

ticket_idinteger (int64)required

The ID of the ticket

Response

Returns 200 with an object. Read it in later steps with {{ticketRelatedInformation.response.data.<field>}}.

followup_source_idsarray<string>

from_archiveboolean

Is true if the current ticket is archived

incidentsinteger

A count of related incident occurrences

jira_issue_idsarray<string>

topic_idstring

Related topic in the Web portal (deprecated feature)

json

{
  "followup_source_ids": [
    "string"
  ],
  "from_archive": false,
  "incidents": 0,
  "jira_issue_ids": [
    "string"
  ],
  "topic_id": "string"
}

Need more? See the Zendesk guide for connection setup and behaviour shared by every action.

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