Fill in the fields below, then reference the result from later steps as {{createRequest.response.data}}.
Fields
baseUrlstring
The API host this action calls. Override to point at a different environment.
Default "https://{subdomain}.{domain}.com"
bodystring
The request body content (for POST, PUT, PATCH requests).
forwardAllHeadersboolean
If enabled, all headers from the incoming request will be forwarded. Additional headers below will override forwarded ones.
Default false
headerskeyvalue
Extra HTTP headers to include, beyond what this action already declares. These override forwarded or declared headers with the same name.
queryParamskeyvalue
Extra URL query parameters to include, beyond what this action already declares. These override declared query parameters with the same name.
Response
Returns 201 with an object. Read it in later steps with {{createRequest.response.data.<field>}}.
requestobject
assignee_idinteger (int64)
The id of the assignee if the field is visible to end users
can_be_solved_by_meboolean
If true, an end user can mark the request as solved. See [Update Request](/api-reference/ticketing/tickets/ticket-requests/#update-request)
collaborator_idsarray<integer (int64)>
The ids of users currently CC'ed on the ticket
created_atstring (date-time)
When this record was created
custom_fieldsarray<object>2 fields
Custom fields for the request. See [Setting custom field values](/api-reference/ticketing/tickets/tickets/#setting-custom-field-values) in the Tickets doc
custom_status_idinteger (int64)
The custom ticket status id of the ticket
descriptionstring
Read-only first comment on the request. When [creating a request](#create-request), use `comment` to set the description
due_atstring (date-time)
When the task is due (only applies if the request is of type "task")
email_cc_idsarray<integer (int64)>
The ids of users who are currently email CCs on the ticket. See [CCs and followers resources](https://support.zendesk.com/hc/en-us/articles/4408822451482) in the Support Help Center
followup_source_idinteger (int64)
The id of the original ticket if this request is a follow-up ticket. See [Create Request](#create-request)
group_idinteger (int64)
The id of the assigned group if the field is visible to end users
idinteger (int64)
Automatically assigned when creating requests
is_publicboolean
Is true if any comments are public, false otherwise
organization_idinteger (int64)
The organization of the requester
prioritystring
The priority of the request, "low", "normal", "high", "urgent"
recipientstring
The original recipient e-mail address of the request
requester_idinteger (int64)
The id of the requester
solvedboolean
Whether or not request is solved (an end user can set this if "can_be_solved_by_me", above, is true for that user)
statusstring
The state of the request, "new", "open", "pending", "hold", "solved", "closed"
subjectstringrequired
The value of the subject field for this request if the subject field is visible to end users; a truncated version of the description otherwise
ticket_form_idinteger (int64)
The numeric id of the ticket form associated with this request if the form is visible to end users - only applicable for enterprise accounts
typestring
The type of the request, "question", "incident", "problem", "task"
updated_atstring (date-time)
When this record last got updated
urlstring
The API url of this request
viaobject2 fields
Describes how the object was created. See the [Via object reference](/documentation/ticketing/reference-guides/via-object-reference)
json
{"request":{"assignee_id":72983,"can_be_solved_by_me":false,"collaborator_ids":[],"created_at":"2009-07-20T22:55:29Z","description":"The fire is very colorful.","due_at":"2011-05-24T12:00:00Z","group_id":8665,"id":35436,"organization_id":509974,"priority":"normal","requester_id":1462,"status":"open","subject":"Help, my printer is on fire!","ticket_form_id":2,"type":"problem","updated_at":"2011-05-05T10:38:52Z","url":"https://company.zendesk.com/api/v2/requests/35436","via":{"channel":"web"}}}
Need more? See the Zendesk guide for connection setup and behaviour shared by every action.
