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List Handling Events

List handling events

GET/conversations/{id}/handling_events

Use it in a workflow

  1. Add a step and choose the Intercom connector.
  2. Pick the List Handling Events action (under Conversations).
  3. Fill in the fields below, then reference the result from later steps as {{listHandlingEvents.response.data}}.

Request

Path parameters

idstringrequired

The identifier for the conversation as given by Intercom.

Headers

Intercom-Versionstring

Intercom API version.</br>By default, it's equal to the version set in the app package.

One of1.01.11.21.31.42.02.12.22.32.42.52.62.72.82.92.102.112.122.132.142.152.16Default "2.16"

Response

Returns 200 with an object. Read it in later steps with {{listHandlingEvents.response.data.<field>}}.

handling_eventsarray<object>

Array of handling events

teammateobjectrequired4 fields

A reference to a teammate

typestringrequired

The type of handling event

One ofpausedresumed

timestampstring (date-time)required

ISO8601 timestamp when the event occurred

reasonstring

Optional reason for the event (e.g., "Paused", "Away")

json
{
  "handling_events": [
    {
      "teammate": {
        "type": "admin",
        "id": 123,
        "name": "Jane Example",
        "email": "jane@example.com"
      },
      "type": "paused",
      "timestamp": "2026-01-09T09:00:00Z",
      "reason": "Paused"
    }
  ]
}

Need more? See the Intercom guide for connection setup and behaviour shared by every action.

List Handling Events — Intercom — Documentation